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They’re good to deal with. They’ve got quality engineers who are very skilled and when you’re dealing with someone who literally has the technical skills it gives you confidence. They definitely deal in the business space and they’re good at engaging, especially pre‑sales. The way they manage projects is very good.

J.Johnson

I think it is that dedication to actually making sure that we have a successful outcome. The couple of key contacts that we have genuinely are working to provide the best they can for council. We’re all human, we all make mistakes, but they don’t make very many of them. When they do, they own up to it and respond – and that’s all I can ask.

D.Coleman

They have some fantastic key personnel on our account. Great technical understanding, great understanding of our business, and the ability to marry those two together – technical requirements and business requirements. They’re agile and very quick to execute.

B.Moore

The ability to reach out to our Customer Success Manager or one of his team is excellent. If we send an ad hoc email, we pretty much get a response within half an hour. That’s not written into the agreement, but when we do have a challenge, we get really good responses from the team.

S.Woodforde

They’ll always check there’s an outcome to ensure the problem is fixed. They’re easy to get in touch with, easy‑going, and easy to get along with.

J.Wood

I can get them on the phone anytime. There is always a backup. If someone’s offline, they tell me who my escalation point is. We talk regularly. I’ve got an ongoing chat with them and both of their mobile numbers. I always know I can get hold of someone.

K.Clarke

If I’ve got a problem, I know my account executive is onto it straight away. It never becomes a negotiation about whether it’s critical. When something has gone wrong, Entag were like, ‘Yep, on it, no problem,’ and it was resolved. That’s the difference – they’re there to back us up, and they manage expectations well.

S.Norton

Our Customer Success Manager, who manages the managed services team, is doing an excellent job. He’s really fluid and easy to work with, and the team are quick in terms of turnaround time.

B.Caldwell

They’ve got the technical expertise, the teams, and the relationships.

F.Bristow

We’d been with our previous support company for about 25 years. It was a big move to transition our ERP system, not without its challenges, but Entag delivered what they said they would deliver – probably with a lot less frustration than I would have expected. From that point of view, gold star.

S.Barnes