Collaboration
Connect, collaborate, and succeed
With modern communication built around your people.
Communication today is more than calls and meetings. It underpins how your teams work together and how your customers experience your organisation.
Entag helps organisations modernise voice, meetings, and customer engagement using modern communications platforms built on Telstra’s core communications network. We bring calling, video, messaging, and collaboration tools together into one connected environment that is easier to manage, secure by design, and built to scale.
By combining leading technology with practical, human-led support, we simplify complexity and help your teams stay focused on outcomes rather than infrastructure.
Our Collaboration Partners
The experience we deliver
A simpler way to communicate and collaborate
Bring calling, messaging, meetings, and collaboration into one platform that is intuitive for users and easier to manage.
Consistent experience across office, remote, and hybrid teams
Enable seamless communication wherever your people work, with tools designed for flexibility and performance.
Secure, enterprise-grade collaboration
Protect communications and data through Microsoft’s secure cloud and Telstra’s resilient network.
Improved visibility into performance and usage
Access reporting, analytics, and call quality insights to support better decisions and continuous improvement.
Scalable platforms that grow with your business
Adapt quickly as your workforce, customer needs, or technology environment evolves.
Human-led support when it matters
Work with experienced specialists who guide design, adoption, and ongoing optimisation to ensure your platform delivers value.
Our Collaboration Solutions & Services
Entag brings together Microsoft collaboration tools, Telstra voice services, and intelligent automation into one connected strategy. This helps organisations reduce complexity, improve communication, and deliver better team and customer experiences.
Microsoft Teams Calling
Teams Calling, Telstra Cloud Calling, Operator Connect voice platforms
Bring enterprise voice into Microsoft Teams with a seamless, native calling experience.
We design and manage Teams Calling environments using Operator Connect and Telstra-backed cloud voice, removing the need for complex infrastructure while improving reliability and performance.
Key capabilities include:
Microsoft Teams Phone with Operator Connect
Telstra Cloud Calling integration
National inbound numbers and enterprise voice services
Simplified voice architecture with native routing
Ongoing management, optimisation, and support
Work from anywhere
AI Agent
AI Customer Service Agent
Enhance customer interactions with AI-driven support built into your collaboration environment.
We help organisations use Microsoft Dynamics and AI capabilities to deliver faster, more consistent customer service, while keeping the human touch where it matters most.
Key capabilities include:
AI-assisted customer interactions and workflows
Automation of routine enquiries
Integration with Microsoft collaboration tools
Human-in-the-loop support to maintain service quality
Continuous improvement through insights and analytics
Contact Centre & Customer Experience
Teams-based contact centre, call recording, AI and Copilot integration
Deliver modern customer experiences directly within Microsoft Teams.
We design and manage contact centre solutions that integrate voice, digital channels, and AI to support consistent, high-quality engagement.
Key capabilities include:
Teams-based contact centre platforms.
Secure call recording and compliance support
AI and Copilot-powered agent assistance
Omnichannel customer engagement
Performance monitoring and reporting
Meeting Rooms
Teams-based meeting rooms
Create meeting spaces that are simple to use and deliver a consistent collaboration experience.
We design and deploy Microsoft Teams Rooms and AV solutions that integrate seamlessly with your collaboration environment, supported by adoption and training to maximise value.
Key capabilities include:
Microsoft Teams Rooms design and deployment
Certified meeting room devices and AV integration
Room standardisation across sites
Adoption, training, and user support
Ongoing management and optimisation
Unified Nurse Call, Alarm Management
and Care Coordination Solution
Nurse Call, Alarms and Care Solution
Support critical communication and coordination in healthcare and operational environments.
We deliver Ascom solutions that enable real-time communication, alarm management, and care coordination, improving response times and operational visibility while supporting frontline teams.
Key capabilities include:
Unified nurse call systems
Alarm management and escalation workflows
Care coordination and communication tools
Integration with broader collaboration platforms
Industry-specific insights and reporting
Enterprise Cloud Calling
Cloud Calling and Adaptive Collaboration
Provide enterprise-grade voice services designed for scale, resilience, and performance.
We deliver Telstra Adaptive Collaboration to support complex voice environments, ensuring reliable communication across your organisation.
Key capabilities include:
Telstra Adaptive Collaboration solutions
Enterprise voice architecture and design
Ongoing support and lifecycle management
Telstra cloud-based calling
Resilience and failover capabilities
Integration with Microsoft Teams environments
How we help
Design
We define the right collaboration strategy aligned to your people, processes, and business goals, ensuring your platform supports how your teams work today while preparing for future growth and change.
- Collaboration platform strategy and roadmap
- Voice and contact centre architecture design
- Security, compliance, and governance alignment
- User experience and adoption planning
Integrate
We deploy and configure collaboration environments that are secure, scalable, and ready to perform, bringing together the right technologies into a seamless solution that works reliably across your organisation.
- Microsoft Teams implementation and configuration
- Calling and telephony integration
- Contact centre and AI solution deployment
- Meeting room and device rollout
Manage
We manage your environment end to end, supporting performance, adoption, and continuous improvement with proactive monitoring, practical guidance, and a strong focus on user experience.
- Monitoring and optimisation
- Call quality and performance reporting
- Ongoing support and incident management
- Human-led guidance from collaboration specialists
Why organisations outsource Collaboration
As communication environments expand across voice, meetings, contact centres, and AI-driven tools, managing everything in-house becomes increasingly complex.
At the same time, expectations continue to grow. Teams need reliable communication tools, customers expect seamless interactions, and organisations require clear visibility into performance and experience.
Outsourcing collaboration services gives organisations access to specialised expertise, reduces operational complexity, and ensures platforms are aligned to best practice. It also allows internal teams to stay focused on strategic priorities while improving the experience for both users and customers.
How we help your business thrive
Modern communication that supports productivity
Bring together tools that make it easier for teams to connect, collaborate, and get work done.
Better customer experiences
Enable faster, more consistent engagement through integrated contact centre and AI capabilities.
Simplified technology environments
Reduce complexity by consolidating platforms into a single, managed collaboration ecosystem.
Stronger visibility and control
Use analytics and reporting to understand usage, performance, and opportunities for improvement.
A balance of technology and human expertise
Leverage automation and AI while maintaining the human touch that customers and teams value.
Who is it for?
You want to modernise voice and collaboration tools
Move away from legacy systems and into a more flexible, cloud-based environment.
You need to support hybrid and distributed teams
Enable consistent experiences across office, remote, and mobile users.
You are improving customer experience and contact centre capability
Deliver more connected, intelligent customer interactions.
You want expert support without increasing internal workload
Extend your team with specialists who manage and optimise your collaboration platform.
Ready to transform how your organisation communicates?
Build a collaboration environment that connects your people, improves customer experience, and supports your business as it grows.
With Entag, you gain a partner who simplifies complexity, brings together the right technology, and supports your team with the expertise needed to deliver change with confidence.